AI Is Inflaming Workplace Surveillance – Ken Macon 2/14/23


As our workplaces continue to integrate with digital technology, employee privacy might be at a higher risk than ever before. Significant American corporations, like Walmart, Delta Air Lines, T-Mobile, Chevron, and Starbucks, have reportedly enlisted the services of the Ohio-based tech startup, Aware. This firm uses artificial intelligence (AI) to analyze employee communications through popular apps such as Slack, Microsoft Teams, and Zoom. The invasion of worker privacy happening is no longer mere conjecture.

Known insights about a company’s staff that were previously gained through annual or twice-per-year surveys have been replaced by ongoing monitoring of employee messages via AI. Jeff Schumann, co-founder and CEO of Aware, claimed to CNBC, the purpose is to help businesses “understand the risk within their communications.” He suggests companies gain an understanding of employee sentiment towards any new corporate initiatives or marketing campaigns in real-time….

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