AI Chatbot to Replace Human Order-Takers at Wendy’s Drive-Thru – Shawn Knight 5/9/23


Your next interaction at the drive-thru could be with an AI chatbot instead of a human order-taker, and you might not even know it. Fast-food giant Wendy’s has partnered with Google to trial an artificial intelligence chatbot at one of its restaurants in its home state of Ohio. The chatbot will be trained to understand how customers typically order items from the menu and interact in a natural way.

According to Wendy’s Chief Executive Todd Penegor, the test bot will be “very conversational” and some customers might not even realize they aren’t talking to a human employee….

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